Customer Support

Making changes to your account is easy.

Need to modify your account or schedule a service call?

Just call us at 888-­719-­4005 or complete the forms below and we will communicate with you in your preferred manner.

Service Request Form

Please complete the form below to request for service. A service representative will respond to your request within 24 hours. Unless under warranty period, all service calls will are billable at $47.50 per half hour. For after hours emergency service and rates, call (512)480-8030. Thank you.

Your Name (required)

Account Number (required)

Account Name (required)

Account Address (required)

City (required)

Zip Code (required)

Phone Number (required)

Work Phone

Your Email (required)

Best Time to Reach You (required)

Currently under contract?

Type of Service requesting?

Property Type

Please enter any comments

Account Modification Request

Please complete the form below to authorize changes to your account. Your updates will be processed within 24 hours. You will receive a followup from a service representative confirming your website request. A charge of $25 per submitted request will be billed to your account for all code changes. Call lists will not be billed.

Your Name (required)

Your Email (required)

Request Date (required)

Account Number (required)

Account Name (required)

Account Address (required)

Account Passphrase (used to cancel dispatch)

Master Code (required)

Phone Number (required)

We will confirm your changes by:

Passphrase revision
Current Passphrase:
New Passphrase:

Emergency Call List Revisions

1. Name: Phone:
1. Name: Phone:
1. Name: Phone:
1. Name: Phone:
1. Name: Phone:

User Code - ADD/DELETE

1. Add User1: Delete:
2. Add User2: Delete:
3. Add User3: Delete:
4. Add User4: Delete:
5. Add User5: Delete:
6. Add User6: Delete:
7. Add User7: Delete:
8. Add User8: Delete:
9. Add User9: Delete:
10. Add User10: Delete:

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Your Message

Alarm Permits

Instruction Manuals

Here are links to a few of alarm system manuals for you to use as a quick reference guide (coming soon…)